Return policy

Return Policy - Show Them

At Montre Leur , we are committed to providing you with quality products and an exceptional shopping experience. If for any reason you are not completely satisfied with your purchase, our return policy is here for you.

General Return Conditions

• You have 7 days from receipt of your order to request a return or exchange.
• Returned items must be in their original condition , unworn, undamaged and accompanied by their original packaging and accessories (box, manual, etc.).
• Personalized or engraved products are not eligible for returns, except in cases of manufacturing defect.

Return procedure

1. Contact our customer service: Send an email to montre.leur2@gmail.com with your order number, a description of the problem or reason for return, and, if possible, photos.
2. Receive instructions: Once your request is approved, we will send you detailed steps to complete the return, including the return address.
3. Ship your product: Carefully package the item and return it to the address provided. Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.
4. Return Processing: Once the product is received and inspected, we will confirm if the return is accepted.

Refunds

• Once your return is approved, your refund will be processed within 7-10 business days .
• The amount will be credited via the initial payment method (bank card, PayPal, etc.).
• Initial shipping charges are non-refundable unless the return is due to our error.

Exchanges

• If you wish to exchange an item, please follow the return procedure. Once your return is accepted, you will be able to order a new product.

Defective Products or Order Errors

If you receive a defective or incorrect item:

• Contact our customer service immediately (within 7 days of receipt).
• We will arrange a replacement or full refund including shipping costs.

Questions ?

Our team is available to answer any questions you may have regarding returns or exchanges. Please feel free to contact us at [email address] or via our contact form.

Show Them – Your satisfaction, our priority.