Purchasing policy

At Montre Leur , we want to offer you a simple, secure and pleasant shopping experience. Before finalizing your purchases on our site, we invite you to carefully read the information below to understand our conditions and commitments.

Order

  • Ordering Process: You can place an order directly on our website by selecting your favorite products and following the validation steps. Make sure that all the information provided (address, contact details, etc.) is correct to avoid any delays or delivery problems.
  • Order Confirmation: Once your order is placed, you will receive a confirmation email with the details of your purchase. If you do not receive this email, please check your spam or contact our customer service.

Payment

  • Accepted payment methods:
    • Bank card (Visa, Mastercard, American Express)
    • Other secure methods indicated on our site
  • Security: All transactions made on our site are protected by SSL encryption protocols to ensure the confidentiality of your data.

Price

  • The prices displayed on our site include VAT applicable in Italy.
  • Shipping costs are not included in the price of the products and will be calculated at checkout based on your location and the delivery method chosen.

Product availability

  • All products offered on our site are subject to availability. If a product ordered is no longer in stock, we will inform you promptly and offer you a refund or an alternative.

Delivery

  • Areas served: We deliver to France and several European countries. Please see our delivery page for details.
  • Delivery times: Depending on your location, delivery can take between 5 and 10 business days . A tracking number will be sent to you once the order has been shipped.
  • Shipping Fees: Fees vary based on weight, order size, and destination. Exact fees will be calculated before your order is placed.

Responsibility

  • Montre Leur cannot be held responsible for delays or delivery problems due to events beyond our control (e.g. strikes, bad weather, customs).
  • If you receive a damaged package, please contact our customer service immediately with supporting photos.

Customer service

If you have any questions or concerns regarding your purchase, please do not hesitate to contact us:

  • Contact form: Available on our website

Montre Leur – Your trusted watch store.

How long does shipping take?

Our standard shipping typically takes 7-10 business days for domestic orders. Please note that shipping times may vary depending on your location and potential shipping delays.

How can I track my order?

You can easily track your order using the tracking number provided in the shipping confirmation email. Simply click on the tracking link in the email and it will direct you to the carrier's website, where you can monitor the status and location of your package in real-time.

Can I cancel my order after I have already paid?

Once the order is placed and payment is processed, it enters our system for quick fulfillment. Unfortunately, this means we cannot guarantee cancellations. However, if you need assistance, please contact our customer service as soon as possible and we will do our best to help you.

How can I contact you?

We are here to help! You can contact our customer support team via the following channels:

Email: montre.leur2@gmail.com

Or on live chat by clicking on the "chat" icon at the bottom right of your screen

We strive to respond to all requests within 24 hours.